Friends of the Highline: Improving membership payment processing

Client

Friends of the Highline

Company Type

Non-profit organization

Challenge

Optimize payment processing system, maintain and update online store prior to migration.

solution

User stories, Integration, Product Development & Maintenance

outcome

Improved membership payment processing, and provided ongoing support and maintenance of FHL’s website and e-commerce store.

Who is Friends of the Highline?

Friends of Highline (FHL) is a non-profit organization that is responsible for the High Line and raises 100% of the High Line’s annual budget. The High Line is owned by the City of New York and is operated and maintained by Friends of Highline in collaboration with the New York City Department of Parks & Recreation.

Challenge

  • FHL wanted to integrate USAePay billing system into its payment processing to optimize its membership payment process
  • FHL has roughly 250,000 visitors per month
  • FHL had a roadmap of features that needed to be completed over a few months

Solution

A Def Method Senior Engineer completed all the initial setup needed to make the transition from the outgoing development team as smooth as possible by

  • Setting up the development environmentRunning tests locally and on a continuous integration (CI) server
  • Creating our own staging environment setupWhen the outgoing development team’s work ended, we ran  “story capture” meetings with FHL stakeholders to perform maintenance work
  • We wrote user stories that captured FHL’s business requirements and prioritized themWe evaluated FHL’s long-term business strategies and identified areas where we could get the largest return on FHL’s technical investment

Technologies & Tools

  • Framework: Ruby on Rails
  • Code Management: Github
  • Product Management Tools: Pivotal Tracker
  • Error tracking/monitoring Tools: Honeybadger
  • CI/CD: Semaphore CI

Outcome

We improved membership payment processing, and provided ongoing support and maintenance of FHL’s website and e-commerce store.

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